At VisitorBet, your privacy is more than a legal obligation — it is the foundation of trust that underpins our relationship with every member. This document clearly and transparently explains how we collect, use, and protect your information.
The core principles behind how VisitorBet handles the personal data of Malaysian members
VisitorBet only collects data that is strictly necessary to deliver our services. We do not request irrelevant information, nor do we retain data longer than required. The principle of "data minimisation" is our guiding standard in every step of the member information collection process.
📊 Minimum Data OnlyAll data stored and transmitted through the VisitorBet platform is protected with 256-bit SSL encryption – the same standard used by Maybank, CIMB and other leading Malaysian banks. Our servers are regularly audited by independent security experts.
🔒 SSL 256-bitVisitorBet does not use your data for marketing purposes or share it with third parties without first obtaining your explicit consent. You may withdraw your consent at any time via your account settings or by contacting us directly.
✅ Your Consent FirstYou have the full right to access, amend, transfer, or request deletion of your personal data from the VisitorBet system at any time. Requests will be processed within 14 business days at no charge.
👤 Full Member RightsAll data management practices at VisitorBet fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and continually update our policies in line with the latest legislative amendments.
⚖️ PDPA 2010 CompliantVisitorBet has never and will never sell, rent, or share members' personal data with any third-party company for marketing or commercial gain. Your data belongs to you — not to us as a business asset.
🚫 No Data SellingThis Privacy Policy document explains in detail how VisitorBet collect, process, use, store, and protect your personal information as a member of our platform. By using the platform VisitorBet, you agree to the policies set out in this document.
Important Note: This Privacy Policy forms part of your overall agreement with VisitorBet. Please read it together with our Terms & Conditions available on the Terms & Conditions.
VisitorBet is an online betting platform operating in Malaysia, providing sports betting, live casino, baccarat, e-sports, and slots services to eligible members. As a responsible platform operator, we take the privacy and personal data of every member extremely seriously.
This Privacy Policy describes the privacy practices of VisitorBet covering our web platform, mobile app, email communications and all other official communication channels we operate. This Policy is drafted in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
If you have any questions about how we handle your data, our Privacy Officer team VisitorBet reachable by email at privacy@visitorbet.ws at any time.
VisitorBet collects several categories of personal data depending on your interactions with our platform. Below is the full list of data we collect and the purposes for doing so:
What we do NOT collect: VisitorBet never stores your full credit/debit card number, PIN, or banking password. All financial transactions are processed directly through certified payment gateways, which do not expose this sensitive information to us.
Data collected by VisitorBet is used only for legitimate purposes directly relevant to the services we provide. Below is a detailed breakdown of how your data is used:
VisitorBet maintains a strict policy on member data sharing. We never sells, rents, or shares your personal data for third-party marketing purposes. Your data may only be shared under the following limited circumstances:
Our guarantee: Every third party with access to VisitorBet member data must sign a strict data processing agreement. They may only use that data for specifically stated purposes and are held to the same rigorous security standards that we apply ourselves.
VisitorBet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Required for service operations |
| Financial transaction records | 7 years after the transaction | Malaysian tax legal requirements |
| Betting logs | 5 years | Audits, disputes & licensing requirements |
| KYC information | 5 years after account closure | AML and legal requirements |
| Customer service logs | 3 years | Complaint resolution & referral |
| Technical data (access logs) | 12 months | Security & troubleshooting |
| Marketing data (with consent) | Until consent is withdrawn | Relevant promotional communications |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked back to you. The data deletion process uses methods that meet industry standards to ensure data cannot be recovered.
Member data security is the highest priority at VisitorBet. We continuously invest in security technologies and processes to ensure your data remains protected at all times.
While we take every reasonable precaution, no security system can be guaranteed 100% secure. In the event of a material data breach, VisitorBet committed to notifying affected members within 72 hours of the date a breach is discovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and internal policy VisitorBet, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you at any time
Correct or update inaccurate or outdated information in our records
Request deletion of your data, subject to applicable legal requirements
Restrict the processing of your data in certain situations while a dispute is being resolved
Receive your data in a machine-readable format for transfer to another platform
Object to the processing of your data for direct marketing or commercial profiling purposes
To exercise any of the above rights, submit a written request to privacy@visitorbet.ws with the subject line "Data Rights Request – [Account Number]". We will process your request within 14 business days and provide a written response.
Platform VisitorBet uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use and their status:
You can manage your cookie settings at any time through your web browser settings or via the privacy settings panel in your VisitorBet account. Disabling certain cookies may affect some platform functionality.
Platform VisitorBet is strictly intended for individuals aged 21 and above. We do not knowingly collect, process or store any personal data belonging to individuals under the age of 21.
If we find that a member has provided false information about their age, or if we suspect that an underage individual has accessed our platform, we will immediately close the account in question, delete all associated data, and report the case to the relevant authorities where required.
If you have reason to believe that a minor has registered on VisitorBet, please report it to us immediately by email at support@visitorbet.ws. We will take immediate action.
VisitorBet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business circumstances. Any material amendments will:
Continued use of the platform VisitorBet after notice is given will be considered acceptance of the amended terms. If you disagree with any changes made, you have the right to close your account and request data deletion before the amendments take effect.
For any enquiries, complaints, or requests related to your privacy and data protection at VisitorBet, please use the following channels:
Privacy@visitorbet.ws
Response within 14 business days
Available 24/7
In Bahasa Malaysia
Support@visitorbet.ws
Response in < 5 minutes
If you are not satisfied with the way VisitorBet handles your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
With a transparent privacy policy, bank-grade data protection, and full PDPA Malaysia compliance, you can play at VisitorBet with complete peace of mind. Register today and claim your welcome bonus of up to RM500.
For individuals aged 21 and above only. Gamble responsibly.