Find quick and easy answers to your questions about registration, deposits, withdrawals, bonuses, games, and account security at VisitorBet.
Three support options for Malaysian members – choose the one that best suits your needs
The VisitorBet FAQ page contains over 35 questions and answers organised by category. Use the search function above to find the answer you need in under a minute – no need to wait for a response from anyone.
If you can't find your answer here, VisitorBet's Malay-speaking support team is available 24/7 via live chat. Our average response time is under 5 minutes. Click the chat icon at the bottom right corner to start a conversation.
For enquiries that require further clarification or supporting documents, email us at support@visitorbet.ws. We guarantee a response within 4 hours on business days. Please include your username and details of your issue for faster processing.
Try a different keyword or check your spelling. You can also reach us via live chat for immediate assistance.
Account registration VisitorBet is free and takes less than 3 minutes. Follow these simple steps:
Your account will be activated instantly. Make a first deposit of minimum RM20 to claim your Welcome Bonus of up to RM500.
You must be at least 21 years old to register and play on VisitorBet. This age requirement is strictly enforced and cannot be waived. During registration, you are required to enter your exact date of birth and confirm that you meet this age requirement. The KYC process, which may be required before your first withdrawal, will also verify your age.
No. VisitorBet's policy is one account per individual only. Opening multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended or permanently closed, including forfeiture of any existing balances. If you have an issue with your current account, please contact our support team for assistance – do not open a new account.
The VisitorBet password recovery process is simple and fast. Go to the Log In, click "Forgot password?" and enter your registered email or phone number. We'll send a reset link to your email or an OTP to your phone within minutes. Follow the instructions and your new password will be active immediately. If you no longer use the registered phone number or email, contact our support team for identity verification assistance.
Username cannot be changed after registration. Other details such as your phone number and email can be updated in account settings, but will require identity verification (OTP or KYC check) for security purposes. Full name cannot be changed on your own – please contact our support team with a copy of your MyKad for special requests. Keep your information up to date to ensure a smooth withdrawal process.
You may request account closure by contacting our support team via live chat or email at support@visitorbet.ws. Before closing your account, ensure all remaining balance has been withdrawn. Account closure is permanent — closed accounts cannot be reopened. If you only wish to take a temporary break, we recommend using the Responsible Gaming such as a play break or self-exclusion instead.
VisitorBet supports all popular Malaysian payment methods. Minimum deposit is RM20. Available methods:
All deposits are processed within a few seconds to 5 minutes depending on the method used. VisitorBet does not charge any fees for deposits.
First, check whether the transaction was successful on your eWallet app or internet banking (look for a receipt or confirmation email). If the transaction went through but nothing was credited to your VisitorBet account, this may be due to a temporary system delay. Contact our support team via live chat and provide:
Our team will resolve this issue within 1 hour. If the transaction fails, funds will be automatically returned to the original payment method within 1–3 business days.
Default deposit limits vary by account level. In general, the maximum daily deposit is RM50,000 for FPX and no limit for eWallet (subject to your own wallet limits). These limits can be adjusted in your account settings – you can set a lower limit for self-control purposes as part of Responsible Gaming. Limits can be decreased with immediate effect, but increasing a limit requires a 7-day waiting period.
After registering, go to the Promotions in your account and select "Welcome Bonus". Click "Claim" before making your first deposit. Then make the minimum deposit of RM20 via any supported payment method. 100% bonus up to RM500 will be credited instantly. This bonus is subject to an 8x rollover and is valid for 30 days. Example: deposit RM200, bonus RM200, total balance RM400.
VisitorBet Malaysia operates entirely in Malaysian Ringgit (MYR / RM). All deposits, withdrawals, account balances, bonuses, and bets are displayed in RM. No currency conversion is required for Malaysian users. This ensures full transparency in every transaction and eliminates any losses from exchange rate fluctuations.
Log in to your VisitorBet account, go to "Wallet" → "Withdraw". Select your withdrawal method (DuitNow, FPX or eWallet), enter the amount and confirm via OTP. Minimum withdrawal is RM50. Withdrawals to DuitNow and eWallets are processed within 10 minutes. Withdrawals to a bank account via FPX are processed within 1 business day. Please ensure your bank details are accurate before submitting your request.
Processing time depends on your chosen withdrawal method:
Note: your first withdrawal may take longer due to the one-time KYC verification process. Once KYC is complete, all subsequent withdrawals will be processed within the timeframes stated above.
Some common reasons withdrawals are declined at VisitorBet:
You will receive an email notification with the reason for the rejection. Please contact our support team for further clarification and resolution.
KYC (Know Your Customer) is an industry-standard identity verification process that protects you from identity fraud and ensures funds are paid to the right person. For your first withdrawal at VisitorBet, you will need to submit a copy of MyKad (front and back). The KYC process is completed within 1–2 business hours. KYC is a one-time process – once completed, future withdrawals will not require you to go through it again.
Yes, you can cancel a withdrawal request that is still showing a "Pending" status via the "Transaction History" section in your account. Click on the relevant transaction and select "Cancel". If the withdrawal is already in "Processing" or "Completed" status, it can no longer be cancelled. Your balance will be returned to your account wallet instantly upon a successful cancellation. Contact our support team immediately if you need to cancel but no cancellation option is available.
Rollover means you need to wager a specified amount before bonus funds can be withdrawn. A simple example: you receive a RM100 bonus with an 8x rollover. This means you need to place total bets of RM800 (RM100 × 8) before you can withdraw the bonus. Qualifying bets include football, baccarat, Live Casino, slots, and e-sports. Check the Promotions for the specific rollover terms of each offer.
VisitorBet daily cashback is calculated based on net losses you within 24 hours (00:00 – 23:59). The cashback rate is 5%. For example: if your net loss on Monday is RM200, you will receive an RM10 cashback credited to your account at 12:00 noon the following day. Cashback carries no rollover requirement and can be withdrawn directly. There is no minimum loss amount required to qualify for cashback.
Expired bonuses will be automatically removed from your account without prior notice (although we do send an email reminder 3 days before the expiry date). Your original deposit amount is not affected — only the bonus amount will be forfeited. Unfortunately, expired bonuses cannot be recovered or extended. We recommend checking your bonus expiry dates regularly under "Active Bonuses" in your account.
During the registration, there is a "Promo Code" field at Step 2. Enter your code there before completing registration. If you have already registered, go to "Promotions" → "Promo Code" in your account and enter your code. Promo codes typically provide an additional deposit bonus or exclusive benefits not available to the general public. Each code has its own terms and validity period — please check the terms included with the code.
VisitorBet's weekly football rebate gives you 1.2% rebate on your total football bets for the week (Monday–Sunday), regardless of whether you win or lose. All active members qualify automatically – no registration required. Rebates are credited every Tuesday before 12:00 PM. This covers all football bets including the Malaysia Super League, EPL, La Liga, FA Cup, and more. There is no maximum cap on the rebate amount you can receive.
VisitorBet offers over 1,000 game options across several main categories:
VisitorBet offers a wide variety of betting odds for football:
Log in to your VisitorBet account and click the Live Casino or Baccarat. Choose a table based on your preferred minimum bet limit (available from RM5 to RM10,000 per hand). The streaming table will load with a live dealer within seconds. You can bet on "Player", "Banker", or "Tie". Games run 24/7. For the best experience, use a stable internet connection and an up-to-date web browser.
Section E-Sports VisitorBet offers betting markets for popular Malaysian tournaments and leagues:
Markets include match winner, total maps, first blood and more. Odds are updated in real time throughout the match.
Minimum bet amounts vary by game type. As a general guide: Football: RM1 per bet | Live Casino: RM5 per hand | Baccarat: RM5–RM10 | Slots: RM0.20 per spin | E-Sports: RM2 per bet. Maximum limits also vary by market and bet type. All limits are clearly displayed on each game before you place your bet.
If a match is cancelled or postponed by more than 12 hours from the originally scheduled time, all related bets will be fully refunded to your account within 24 hours. This includes both live and pre-match bets. If the match resumes within 12 hours, bets remain valid and the original result applies. Parlay (multiple) bets containing a cancelled match will be recalculated using odds of 1.0 (neutral) for that match.
The VisitorBet platform is fully optimised for mobile browsers — no app download required. Simply open Chrome, Safari, or Firefox on your smartphone and visit visitorbet.ws. For quicker access, add the page to your phone's home screen: Chrome Android: Menu → "Add to Home Screen" | Safari iOS: Share button → "Add to Home Screen". The mobile browser experience is on par with a dedicated app.
Log in to your VisitorBet account, go to "Account Settings" → "Security" → "Two-Factor Authentication". Choose your 2FA method: SMS OTP to your Malaysian phone number or an authenticator app. Follow the on-screen instructions to complete setup. Once 2FA is active, every login from a new device will require an additional verification code. We recommends all members activate 2FA – it is the most effective way to protect your account from unauthorised access.
Immediate steps to take: (1) Change your password right away. (2) Check the "Login Records" section in your security settings for any unrecognised sessions and terminate all active sessions. (3) Enable 2FA if you haven't done so. (4) Contact VisitorBet support via live chat immediately – we can temporarily freeze your account to protect your balance during the investigation. (5) Check for any bets or withdrawals you did not make and report them to us.
No. VisitorBet does not sell or share your personal data with any third party for marketing purposes without your consent. Your data is used solely to manage your account, process payments, and comply with applicable legal requirements. All data processing is in accordance with Privacy Policy that complies with international data protection standards. You may request a copy of your data or request data deletion by contacting us.
To avoid phishing sites, always make sure you are accessing VisitorBet through the correct official URL. Signs of a legitimate VisitorBet site: (1) The URL begins with "https://" – ensure you see the green/grey padlock in the address bar. (2) The domain name is exact. (3) VisitorBet will never ask for your password via email or WhatsApp. If you receive an email or message claiming your account will be closed and asking you to click a link – that is a scam. Report it to us at support@visitorbet.ws.
Try the following steps in order: (1) Refresh the page (Ctrl+F5 or Command+Shift+R). (2) Clear your browser's cache and cookies. (3) Try a different browser (Chrome, Firefox, Safari, Edge). (4) Try a different internet connection (switch from WiFi to mobile data or vice versa). (5) Check whether there is a widespread outage by contacting our support team. If the issue persists, please send your device details, browser information and error message to support@visitorbet.ws for further assistance.
Live casino streaming issues are usually related to your internet connection. Minimum requirements for casino streaming: 5 Mbps internet speed. Try the following solutions: (1) Check your internet speed. (2) Close other tabs or applications consuming bandwidth. (3) Switch to a lower video quality in the table settings. (4) Clear your browser cache and reload. (5) Ensure JavaScript is enabled in your browser. (6) Disable any VPN or proxy that may be affecting your connection. If the issue persists, contact our support team with the table name and the time the problem occurred.
Deposit error messages can be caused by several factors: (1) Your eWallet or bank account transaction limit has been reached – check your daily limit in your banking app. (2) The payment session has expired – return to the deposit page and start again. (3) Your daily VisitorBet deposit limit has been reached. (4) A temporary payment gateway issue – wait 5 minutes and try again. Make sure no funds were deducted from your account (if they were, they will be refunded within 1–3 business days). Send a screenshot of the error message to our support team for a more accurate diagnosis.
If your question isn't answered here, our support team VisitorBet Malay-speaking agents are available 24/7. Alternatively, register a free account now and start your best betting experience in Malaysia.
For individuals aged 21 and above only. Play responsibly.