At VisitorBet, we believe gambling should be purely a source of entertainment – not stress, not addiction, and not a cause of financial or relationship problems. This page is your complete guide to our commitment and the tools we provide to help you play responsibly.
Six tools we provide to help you play within safe and healthy limits
Set daily, weekly, or monthly deposit limits based on your own financial means. Once the limit is reached, the system will automatically block further deposits until the period resets. Limits can be reduced immediately, but increases require a 7-day waiting period for your protection.
Cap the net amount you can lose within a set period. Once your loss limit is reached, no further bets can be placed until the limit resets — whether it's Malaysia Super League football, live baccarat, or e-sports. This is one of the most effective tools for keeping your gambling in check.
Set a daily playing time limit so you do not spend too long on the platform. Once the limit is reached, your session will end automatically. You can also choose to receive time reminders after 30, 60, or 90 consecutive minutes of play.
Need a breather? Activate a playing break for 24 hours, 3 days, 7 days, 30 days, or 6 months. While your playing break is active, you will not be able to log in or place any bets on VisitorBet. Your account funds remain safe and can be withdrawn at any time.
Self-exclusion is a more permanent step than a playing break. You can exclude yourself from the VisitorBet platform for a minimum of 6 months or permanently. While your exclusion is active, we will also stop all marketing communications to you. This is a step we fully support.
You may opt out of receiving promotional communications, bonus offers, or advertisements from VisitorBet at any time. This preference can be updated through your account settings or by contacting our support team. We will not send any gambling-related communications while you are under self-exclusion.
For most Malaysians, playing on a platform like VisitorBet is a fun form of entertainment – like watching a Malaysia Super League football match with friends or enjoying a game of baccarat after a long day at work. This is the true spirit of gambling – entertainment that should bring joy, not anxiety.
However, VisitorBet aware that for some individuals, gambling can shift from entertainment to a habit that negatively impacts their lives. Problem gambling is not a sign of personal weakness – it is a health issue that can affect anyone, regardless of background or financial status.
That is why VisitorBet seriously invest in a programme Responsible Gaming – not because we are required to, but because we genuinely care about the wellbeing of every one of our members. We never want our business growth to come at the expense of our members' health or finances.
The line between gambling as entertainment and problem gambling can be blurry at first. Here is a simple guide to help you understand the difference:
Activating self-control tools at VisitorBet is straightforward and can be done entirely on your own without contacting anyone:
Go to your account settings by clicking your profile picture in the top-right corner of the platform, then select "Account Settings" or "Responsible Gaming".
You will see all available options: Deposit Limit, Loss Limit, Time Limit, Playing Break, and Self-Exclusion. Choose whichever tool best suits your needs.
Enter your desired limit value or duration and click "Confirm". The limit takes effect immediately. You will receive a confirmation email. For self-exclusion, our support team will guide you through the process.
Remember: Limits can be reduced at any time with immediate effect. However, to prevent impulsive decisions, increasing a limit or cancelling a playing break requires a 7-day waiting period. This is a protective measure we have put in place for your benefit.
VisitorBet does not take a passive stance on responsible gambling. We take a proactive approach by continuously monitoring members' playing patterns. If our system detects patterns that suggest a risk of problem gambling – such as a sudden increase in bet sizes, chasing losses, or playing at unusual hours – our team will proactively reach out to that member to offer assistance.
We also do not target individuals who are in self-exclusion or playing break mode with any marketing communications. We believe that advertising gambling to someone who is in recovery is unethical, and we are committed to never doing so.
Answer these 5 simple questions honestly
Based on your answers, your gambling habits appear healthy and under control. Keep playing for entertainment and use VisitorBet's self-control tools to keep it that way.
Some of your answers show signs that warrant attention. We encourage you to set deposit and loss limits through your VisitorBet account settings and consider taking a playing break.
Your answers suggest that gambling may have started to negatively affect your life. Please use the VisitorBet self-exclusion tool or contact our support team now. You are not alone.
Illustrative example. Set your own limits via account settings.
The sooner you recognise it, the easier it is to regain control
A practical guide to staying in control while playing at VisitorBet
Decide how much MYR you are comfortable losing and treat it as an entertainment cost, not an investment.
Set a daily or weekly deposit limit so you never overspend, even when you're caught up in the excitement.
Avoid placing bets when you are feeling angry, upset, stressed, or have been drinking.
Take a break of at least 15 minutes every hour to maintain a clear perspective.
Losses are a natural part of gambling. Accept them and resist the urge to chase everything back in a single session.
We are committed to always putting our members' wellbeing above business profit. This is not just words – it is a commitment we deliver through real, everyday actions.
Answers to the most frequently asked questions about VisitorBet's self-control tools
Register at VisitorBet today and enjoy a safe, fair, and responsible betting experience. Set your limits early and play for entertainment, not to chase money.
For individuals aged 21 and above only. If gambling is beginning to affect your life, please use our self-control tools or contact us immediately.